TERMS OF CAR RENTALS

DRIVER’S AGE:

Drivers aged 22 to 24 years inclusive can hire vehicles from categories A, B and B1 as long as they hold a license for 2 years and accept the additional driver cover charge of €4 per day. 

For all other categories, the minimum age is 25 years. The upper age limit for all categories is 79 years. Driving licenses should be Greek, European (for EU countries) or International (for non-EU countries).

NOTE: FULL insurance must be between 25 -75 years old

WARRANTY:
Upon receipt of the vehicle, our company has the right (in special cases) to debit your credit card a warranty amount of 250 €. The warranty amount is refunded at the end of the rental, unless if any additional charges occur (eg damages that are not covered from the full insurance or fuel cost). Our company has the right to release the amount of the guarantee within fifteen (15) days of the end of the vehicle rental.

GRACE PERIOD: 
There is no grace period. The car must be returned exactly at the time chosen when making the reservation. If, unfortunately, the car doesn’t return on time, there will be a penalty of 50 euros.

ADDITIONAL DRIVER:  Daily charge of €2 for each additional driver.

CHARGE FOR DELIVERY AT AIRPORT:Free of charge.

CHARGE FOR DELIVERY OUTSITE BUISNES HOURS: € 20 upon agreement with our office.

Upon agreement with our office, each pickup/delivery at the Harbor of Karlovasi is charged €50
Upon agreement with our office, each pickup/delivery to Kokkari is charged €20

FUEL POLICY: Fuel is paid by the Renter.

FUEL SERVICE CHARGE:
If the vehicle on return does not have the same amount of fuel at the time of pickup, there is a charge of ten (10) euros, plus the cost of the fuel consumed. If the vehicle is picked up from the place of residence (e.g. hotel) and in the event of a refusal to refuel, this amount will be withheld from your credit card.

CHILD SEATS: Free of charge, available only after booking.

NAVIGATOR – GPS: Available only after booking and with a daily charge.

CHANGES OF CAR TYPE:
The company reserves the right, depending on availability, to provide a different type of car than the one stated in the original booking, from an equivalent or higher category.

CHANGE OF BOOKING:
Rescheduling also involves recalculation of the price, according to the availability of vehicles, the prices applying at that time, the station of return, etc.

CANCELLATION OR NON-APPEARANCE:
In prepaid reservations, there is no charge if the cancellation is made up to 7 days before the start of the rental. Otherwise, a withholding of 25€ will be applied. If the amount is refunded via bank transfer, the refund costs are borne by the customer. In case of a no-show at the time of pick-up, the deposit is also withheld, and after 1 hour of the pick-up time, the car will be considered free of reservation so that it will be rented to another person.

EΑRLIER RETURN:
In the case of returning the vehicle earlier than the date shown on the reservation, no amount will be refunded.

TRANSPORT BY SHIP: Not allowed.

PETS: Pets are allowed only after approval from the rental office.

OUT OF BORDER LEASE: Not allowed.

INFRINGEMENTS: All fines and consequences of administrative penalties are borne by the lessee.
ROADSIDE ASSISTANCE: 24-hour service is provided through the EVELIN rental company.

INSURANCE POLICY
All EVELIN Authorized Vehicle Drivers are exempt for damage to the rental car from fire and theft.

MIXED SECURITY WITH EXEMPTION (CDW):

Coverage description:

• Personal driver accident
• Body injuries per victim
• Care at the scene of the accident
• Material damage to third parties per accident
• Material damage from an uninsured vehicle

The liability of the lessee for damage to the rental vehicle may be limited, provided that the traffic code is not violated, to the minimum charge of:

– A, B class: €650

– C, D class: €850

– Diesel, Automatic, Cabrio class: €1000

– Jeep Duster: €1000

– SUV: €1000

This insurance does not cover:
- Immobilization allowance (for lost profits during vehicle repair)
- Travel costs that may result from damage or accident.
- Expenditure in case of damage, destruction or loss of key.
- Driving under the influence of alcohol & drugs,
- driving on a gravel road (Jeeps are excluded),
- abnormal use of the vehicle,
- STOP violation,
- traffic light violation,
- violation of the Road Traffic Code,
- damage to the underbody or wheels and tires of the vehicle, crystal breakage,
- any service NOT approved by our Company,
- cleaning costs or damage to the interior of the car (unless caused by a collision)
- damage / loss of child seats, GPS devices,
- driving by another driver not listed on the rental contract.

FULL PROTECTION SAFETY (FDW)
Coverage description:
• Full insurance FDW (No self – risk)
• Personal driver accident
• Body injuries per victim
• Care at the scene of the accident
• Material damage to third parties per accident
• Material damage from an uninsured vehicle

Furthermore:
-Assessment of immobilization allowance (for lost profits during vehicle repair)
-Travel of towing expenses as a result of a breakdown or accident.

ACCIDENT FILE EXPENSES:
The driver is charged €100 in case of an accident due to their fault. This amount is not refundable.

Note: Renters can purchase full security if they are between 25 and 70 years of age.

WHAT SAFETY DOES NOT COVER!
Driving under the influence of alcohol and drugs, abnormal use of the vehicle, STOP sign violation, traffic light violation, traffic code violation, damage to the bottom or to the wheels and tires of the vehicle, driving  off-road (the Jeep is an exception)  any service not approved by our Company , cleaning , damage to the interior of the car (unless caused by a collision), damage / loss of child seats, GPS devices, damage, destruction or loss of a key, driving by another driver not registered in the lease and Broken windscreen. Broken windscreen insurance must be bought extra.

AFTER RENTING
If you have a charge, such as an over-speed call or unpaid congestion charges, the car hire company will try to contact you when the authorities request the name of the driver. This can happen months after the rental and you will need to pay the management fees and the initial charge.

Payment methods

The company provides the following payment options:

1. With cash in our store at the beginning of the rental
2. Debit / Credit Card

To pay for an order using a credit or debit card, the card number, expiration date, holder name and three-digit security number (CVV / CVC / CVV2) are required.

The company in no case retains bank card details. In case the customer chooses to pay for the order using a credit or debit card, then he is automatically transferred to a secure online environment under the responsibility of Alpha Bank where he enters his card details.

There is the possibility of payment through credit, debit and prepaid cards Visa, Mastercard, Maestro, Diners as well as using the Masterpass electronic wallet.

Payment will be made at the start of the vehicle rental.

SECURE TRANSACTIONS

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.